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CALL CENTER AGENT (Hunts Point, BX)

This position is part of a high volume call center. Our ideal candidate will have strong computer skills. Call Center Agents must be able to handle busy phones, data entry, faxes, amongst other duties.

  • Candidates must be able to deal with a high volume of phone calls on a daily basis

  • Candidates must have excellent communication skills; both verbal and written

  • Must be able to effectively convey and translate into writing Associates phone inquiries

  • Must be computer savvy; must be comfortable quickly navigating between computer applications i.e. Microsoft Office, MAS500, and various other programs

  • Must interact with various internal departments to facilitate Associate requests

  • Candidate must work with other functional groups to ensure customer satisfaction; i.e. liaison between HR, IT, and Store Operations

  • Must provide a superior level of customer service over the telephone and in writing

  • Must be able to multi-task in a high pressure environment

  • Responsible for data entry of Associate inquiries via phones and faxes

  • Must follow-up with Associates on open issues

  • Must be able to handle highly confidential information in a professional manner

  • Must be detailed oriented, organized, strong interpersonal and time management skills

  • Must be able to work within a team and individually

  • Must have a strong work ethic, be articulate, and have a positive and upbeat attitude

  • Previous purchase orders or accounts payable experience preferred

The position is located in the South Bronx. This is a full-time hourly position. Candidates must be able to work any schedule between 5am and 11:30pm Sunday through Saturday. Weekends and holidays are required

Benefits:
We offer competitive wages and training.  Full Medical, Dental, Prescription, Life & Disability, 401k, Paid Time-off (PTO) and Employee Discount for full-time associates.

Please apply clicking on the following link or selecting, copying, and pasting it into your web browser:
https://home.eease.adp.com/recruit/?id=1941521

Employment at Citarella will be contingent upon your completion and evaluation of a drug screen and background check.

Citarella is an Equal Opportunity Employer and is committed to diversity in the workplace.

As one of New York City's most celebrated fine food stores, Citarella offers carefully selected gourmet products, from our full line of products that New Yorkers have consistently enjoyed.

 
 

 

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2006 Citarella, The Ultimate Gourmet Market. All rights reserved.
Last updated: February 19, 2013